Terms and conditions

1. Scope of these terms

These terms concern the CPD Qualifications™ website and our course, provider and assessor approval services. Read them alongside the written quotation and approval documents for your application, which identify the specific service, scope and fee.

Website information, an enquiry or a submitted application is not evidence of approval. Approval may be claimed only after the assessment decision has been confirmed for the relevant course, provider or assessor.

CPD accreditation is distinct from a regulated qualification. It does not grant professional registration, a licence to practise or automatic acceptance under every employer or professional body's CPD scheme.

2. Applications and evidence

Applicants are responsible for submitting accurate, current information and for having permission to share the materials and personal information included in an application. The evidence must relate to the organisation, course or person being reviewed.

The assessment may require further information or corrections. Approval is based on the evidence; submitting an application or paying a review fee does not guarantee a successful decision.

Before sending materials, read the evidence requirements. Remove unnecessary learner identifiers and ask the assessment office how to supply sensitive documents.

3. Fees and cancellation enquiries

Course accreditation and provider approval are separate services with separate fees. A provider licence does not include approval of individual courses unless those reviews are expressly included in the agreed scope.

Check the written quotation for the amount payable, the work included and any renewal charges before proceeding. Ask the assessment office to clarify anything that is not stated, including the expected review timetable.

For a cancellation, withdrawal or refund enquiry, contact the office with your application reference before requesting further work. The applicable written agreement and any statutory rights determine the position. Nothing in these terms excludes your statutory rights.

4. Provider licences last 12 months

Contact the assessment office before expiry to arrange renewal and report changes to the organisation, responsible people, learner support or training controls. A renewal enquiry alone does not extend an approval.

If the licence expires without renewal, the organisation must stop presenting itself as a currently approved provider and remove current provider approval claims and marks from its promotional materials until renewal is confirmed.

Individual courses and assessors follow their own recorded approval scope and validity dates. The provider renewal period must not be used to imply that every course has also been renewed.

5. Approval marks and certificates

Use approval wording, logos and reference numbers only for the route, organisation, person or course confirmed in the approval record. Do not transfer an approval reference to another applicant or use it to suggest a wider endorsement.

A provider approval certificate is not a learner completion certificate. Individual courses require their own approval before course approval wording or marks can be used for those activities.

Certificate details must accurately identify the learning activity, provider, learner where applicable, completion date and CPD hours. Follow the logo use guidelines and certificate guidance when preparing materials.

6. Intellectual property and trade marks

Unless stated otherwise, CPD Qualifications™ claims its applicable intellectual property rights in the website content, brand identity, original artwork, logos and approval marks. Access to the website or an application service does not transfer ownership of those materials.

We have applied to register the CPD Qualifications™ trade mark. The application is pending and must not be described as a completed registration. The registered trade mark symbol must not be used unless and until registration is confirmed for the relevant mark and goods or services.

Approved providers, courses and assessors receive limited permission to use the supplied approval mark within the name, scope, validity dates and conditions recorded for that approval. This permission does not allow the mark to be sold, transferred, altered, sublicensed or used as part of another organisation's own brand.

Follow the logo use guidelines for all website, certificate, advertising, social media and printed use. Report suspected misuse or send intellectual property questions to Show email ↗.

7. Changes during approval

Notify the assessment office when a change affects the basis of approval. This includes substantial changes to course content or CPD hours, provider details, certificate wording or an assessor's subject scope.

Do not assume that the existing approval covers revised material. Check whether further review is needed before promoting the changed service as approved. Current approval marks must not be used after approval is withdrawn or no longer applies.

Application records and personal information are handled as described in the Privacy Policy and Data Protection summary. Licence expiry and deletion of evidence are separate events.

8. Questions, corrections and concerns

For questions about these terms or other legal matters, contact our legal team below. For assessment decisions, certificates or licence renewals, contact Show email ↗. Include your application or approval reference, the issue you want reviewed and any relevant supporting information.

Keep a copy of your quotation, approval documents and correspondence so the scope and dates of your service can be checked.